Effective Date: August 16, 2026
Last Updated: August 16, 2026

1. Introduction

Off Market Network, LLC d/b/a LavaZoo (“LavaZoo,” “we,” “us,” or “our”) operates the website located at www.lavazoo.com and any related services, features, or applications (collectively, the “Platform”). We are committed to protecting the privacy of our users and handling personal information responsibly and transparently.

This Privacy Policy explains what information we collect when you use the Platform, how we use and share that information, and the choices you have regarding your personal information. By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you use the Platform, including:

• Account registration information — name, email address, phone number, and password when you create an account
• Profile information — professional license number, brokerage name, and contact details when you create an agent or landlord profile
• Listing information — property details, descriptions, photographs, and pricing information you submit when creating a listing
• Inquiry information — name, email address, phone number, and message content when you submit an inquiry on a listing
• Property Wanted information — property requirements, preferences, location, budget, and contact details when you post a Property Wanted listing
• Communications — messages, emails, and other communications you send to us or through the Platform
• Subscription information — billing details processed through our third-party payment processor when you subscribe to a paid plan

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain technical information, including:

• Log data — IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and referring URLs
• Device information — device type, operating system, and unique device identifiers
• Cookie data — we use cookies and similar tracking technologies to collect information about your use of the Platform, as described in Section 5 below
• Analytics data — usage patterns, search queries, listing views, and interaction data collected through Google Analytics

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• NY State MLS — we receive residential listing data, including agent names, contact information, and property details, from NY State MLS through our data partnership agreement
• Google Analytics — we receive aggregated analytics data about how users interact with the Platform

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Operate and Improve the Platform

• Create and manage your account
• Display and manage property listings
• Connect buyers and tenants with listing agents and landlords
• Deliver lead inquiries to listing agents and landlords
• Process and manage Property Wanted listings
• Analyze usage patterns to improve the Platform’s features and functionality
• Diagnose and fix technical issues

3.2 To Communicate with You

• Send account-related notifications and confirmations
• Deliver lead inquiries and Property Wanted matches
• Respond to your questions and support requests
• Send marketing communications about LavaZoo’s services, features, and promotions — you may opt out at any time
• Send listing alerts and market updates if you have subscribed to such communications

3.3 To Ensure Safety and Compliance

• Verify the identity and credentials of agents and landlords
• Detect, investigate, and prevent fraudulent activity, abuse, and violations of our Terms and Conditions
• Comply with applicable laws, regulations, and legal obligations
• Enforce our Terms and Conditions and other policies

3.4 To Process Payments

When you subscribe to a paid plan, payment processing is handled by our third-party payment processor. We do not store your full payment card information on our servers. We receive confirmation of payment and subscription status from our payment processor.

4. How We Share Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

4.1 With Other Users

The following information is shared with other users of the Platform as part of its core function:

• Agent and landlord contact information — name, phone number, email address, and brokerage name displayed on listings you post
• Buyer and tenant inquiry information — name, email address, phone number, and message content submitted through the lead capture form, which is shared exclusively with the listing agent or landlord for that specific property. LavaZoo does not share inquiry information with any agent other than the listing agent for that property.
• Property Wanted listings — your stated property requirements and contact information are accessible to LavaZoo member agents and landlords for the purpose of matching you with available properties

4.2 With Service Providers

We share information with third-party service providers who help us operate the Platform, including:

• Google LLC — for analytics services through Google Analytics
• Email service providers — for transactional and marketing email delivery
• Cloud hosting providers — for Platform hosting and data storage
• Payment processors — for subscription payment processing

These service providers are bound by contractual obligations to protect your information and may only use it for the purposes for which it was disclosed.

4.3 With NY State MLS

Agent contact information and listing data received from NY State MLS is displayed on the Platform in accordance with our data partnership agreement. Agents whose listings appear on LavaZoo through the MLS feed may have their name and contact information displayed publicly on the Platform.

4.4 For Legal Reasons

We may disclose your information if we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect the rights, property, or safety of LavaZoo, our users, or the public
• Detect, investigate, or prevent fraud or security incidents
• Enforce our Terms and Conditions

4.5 Business Transfers

If LavaZoo is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. We use cookies and similar tracking technologies to improve your experience on the Platform, understand how the Platform is used, and deliver relevant content.

5.2 Types of Cookies We Use

Essential cookies: Required for the Platform to function. These include cookies that maintain your session, remember your login status, and enable core Platform features. You cannot opt out of essential cookies.

Analytics cookies: We use Google Analytics to collect information about how you use the Platform, including pages visited, time spent, and how you arrived at the Platform. This information is aggregated and used to improve the Platform. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on at tools.google.com/dlpage/gaoptout.

Preference cookies: Remember your settings and preferences to improve your experience on return visits.

5.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse cookies or delete existing cookies. Note that disabling certain cookies may affect Platform functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account information is retained for as long as your account remains active and for a reasonable period thereafter
• Listing information is retained for as long as the listing is active and for a period thereafter for record-keeping purposes
• Lead inquiry information is retained for a period sufficient to facilitate the connection between buyer or tenant and listing agent
• Analytics data is retained in accordance with Google Analytics’ data retention settings

You may request deletion of your personal information as described in Section 8 below.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at the contact information provided in Section 10.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including the New York SHIELD Act.

8. Your Rights and Choices

8.1 Access and Correction

You may access and update your account information at any time by logging into your account. If you need assistance accessing or correcting your information, contact us at the information provided in Section 10.

8.2 Deletion

You may request deletion of your account and associated personal information by contacting us. We will process deletion requests within a reasonable time, subject to retention requirements under applicable law and our legitimate business interests.

8.3 Marketing Communications

You may opt out of marketing communications from LavaZoo at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Note that you will continue to receive transactional communications related to your account and listings.

8.4 Google Analytics Opt-Out

You may opt out of Google Analytics data collection by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

8.5 New York Residents

New York residents have additional rights under the New York SHIELD Act and other applicable state laws. These rights include the right to be notified in the event of a data breach affecting your personal information. If you have questions about your rights as a New York resident, contact us at the information provided in Section 10.

9. Children’s Privacy

The Platform is not directed to children under the age of 18 and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Off Market Network, LLC d/b/a LavaZoo

Founder: Vincent Lopez

Email: info@lavazoo.com

Website: www.lavazoo.com

Phone: 917-523-5772

We will respond to your inquiry within a reasonable time.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make material changes, we will update the Effective Date at the top of this Privacy Policy and notify you by email or through a prominent notice on the Platform.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of New York, without regard to its conflict of law provisions.